The Boutique Academy™ apparel and accessories are produced through Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the product.
We would never want you to be stuck with a damaged item. If you receive a damaged item please contact us within 7 days of receiving your order. Then we will work alongside Printful to fix the issue.